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Privacy Policy

It’s important to us at jj-associates.com that while shopping online with us your privacy, security and piece of mind are kept as utmost importance.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. This system is approved by the UK high street banks.
 
Use of Cookies
We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
 
Information we collect about you
jj-associates.com are committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service. We will not e-mail you except in connection with your current order or query, unless you are subscribed to our mailing list. We will not supply any of your details to any third party, unless required by law. The type of information we will collect about you includes: your name, address, phone number, email address, goods ordered and credit/debit card details.
 
Questions/comments about privacy? Email us at sales@jj-associates.com
 
Complaints Procedure
In the unlikely event that you have a complaint or query concerning your privacy through jj-associates.com, please contact us either by e-mail at sales@jj-associates.com or by telephone on 01752 336465 (+44 from outside the UK). We will acknowledge receipt of your email within 1 working day. A senior manager at JJ Associates will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

 

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